Refund policy

Return & Refund Policy Last updated: 12/04/2026 

Thank you for shopping at TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive. 

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Returns & Refund Policy below. 

 

1. Returns 

You have 30 days from the date you received your item to request a return on TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive purchases. 

TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive may fulfil certain items directly through third-party suppliers. As such, we reserve the right to assess and process returns in accordance with our suppliers’ return conditions where applicable. 

To be eligible for a return: 

  • The item must be unused and in the same condition that you received it 
  • The item must be in its original packaging, with no tears, damage, or marks 
  • You must provide proof of purchase (receipt or order confirmation) 

To start a return, please contact us at sales@trackready4x4.com.au with the above information. Once your return is approved, we will provide instructions on where to send your item. 

 

2. Non-Returnable Items 

Certain items cannot be returned, including: 

  • Gift cards 
  • Sale or clearance items (where stated) 
  • Perishable goods (where applicable) 

As noted above, some items may be fulfilled by third-party suppliers and may be subject to their return conditions. 

 

3. Damaged or Incorrect Items 

Please inspect your order upon receiving it. 

If your item is defective, damaged, or you received the wrong item, contact us within 30 days so we can assess the issue and resolve it promptly. 

 

4. Restocking Fee 

Items returned due to change of mind or incorrect fit (without contacting our team prior to purchase) may be subject to a restocking fee. 

  • The restocking fee is 15% of the item cost, plus any non-refundable payment processing fees 
  • Some payment methods (e.g., Afterpay, ZipPay) incur higher transaction fees, which will also be deducted 

 

5. Exchanges 

We only replace items if they are defective or damaged. 

If you need to exchange an item, please contact us at sales@trackready4x4.com.au. 

 

6. Refunds 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. 

If approved: 

  • Your refund will be processed once the item has been received and inspected by our team 
  • If the item is returned directly to a supplier, the refund will be processed once the supplier has inspected and approved the return 

 

Refund Options 

We offer refunds in the following two forms, depending on the condition of the returned item and the reason for return. 

Store Credit 

Store Credit may be offered as an alternative to a refund to your original payment method. 

  • Issued as a digital code or account credit for future purchases 
  • Valid for 12 months from the date of issue 
  • Redeemable only at TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive 
  • Non-transferable and not redeemable for cash 
  • Reflects the final amount paid after discounts 
  • Shipping and return costs are non-refundable unless required by law 

Store Credit may be offered: 

  • For change-of-mind returns 
  • For returns outside the standard return period (at our discretion) 
  • As a faster alternative to a Full Refund 

 

Full Refund 

A Full Refund returns the purchase amount to your original payment method. 

  • Includes the item price paid at checkout 
  • Issued to the original payment method only (e.g., credit card, PayPal) 
  • Processed within 1 business day of approval (excluding bank processing times) 

Shipping costs are non-refundable unless: 

  • The item is faulty or damaged 
  • Required under applicable consumer law 

Full Refunds are typically granted when: 

  • The item is defective or damaged 
  • You received the wrong item 
  • The return request is made within 30 days and meets all return conditions 
  • The supplier confirms a refund is applicable (where relevant) 

 

Important Notes 

  • We reserve the right to determine the appropriate refund method based on the condition of the returned item and the reason for return 
  • Items that do not meet our return conditions may be rejected or issued as Store Credit at our discretion 
  • Repeated or excessive returns may result in refusal of future returns 

 

7. Return Shipping 

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect 
  • For change-of-mind returns, we strongly recommend using a trackable shipping service 
  • TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive is not responsible for items lost in transit during return shipping 

 

8. Late or Missing Refunds 

If you haven’t received your refund: 

  • Check your bank account again 
  • Contact your credit card provider 
  • Contact your bank 

If you have completed the above steps and still have not received your refund, please contact us at: sales@trackready4x4.com.au 

 

9. Contact Us 

If you have any questions about this policy, please contact us: 

Email: sales@trackready4x4.com.au 

Business Name: TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive