Shipping policy
Shipping Policy
Last updated: 12/04/2026
Thank you for shopping with TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
1. Order Processing
- Orders are typically processed within 1–2 business days (excluding weekends and public holidays)
- Once your order has been processed, it will be dispatched from our warehouse or directly from one of our suppliers
- You will receive a confirmation email with tracking information once your order has been shipped
Please note: During peak periods, promotions, or product launches, processing times may be slightly extended.
2. Shipping Methods & Delivery Times
We ship Australia-wide using trusted courier and postal services.
Estimated delivery timeframes:
- Standard Shipping: 3–10 business days
- Express Shipping: 1–5 business days (where available)
Delivery times may vary depending on your location, the shipping provider, and whether items are shipped from third-party suppliers.
3. Supplier Fulfilled Items
Some products may be shipped directly from our suppliers.
- These items may arrive separately from other items in your order
- Delivery timeframes may vary depending on supplier location and stock availability
- Tracking details will be provided where available
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size
- Any applicable shipping promotions or free shipping offers will be clearly displayed at checkout
5. Order Tracking
Once your order has been dispatched, you will receive tracking details via email.
If you do not receive tracking information within the stated processing time, please contact us at sales@trackready4x4.com.au.
6. Delays & Delivery Issues
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to:
- Courier or postal service delays
- Weather events or natural disruptions
- High shipping volumes
TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive is not responsible for delays once an order has been dispatched, however we will assist where possible in resolving delivery issues.
7. Incorrect Address Information
- Customers are responsible for providing accurate shipping details at checkout
- If an incorrect address is provided, please contact us immediately
- We are not responsible for orders shipped to incorrectly provided addresses
Additional shipping fees may apply to resend returned parcels.
8. Lost or Damaged Parcels
- If your order arrives damaged, please contact us within 48 hours with photos of the damage
- If your parcel is lost in transit, please contact the applicable shipping company as soon as possible.
- If your parcel is lost in transit and require further assistance, please email sales@trackready4x4.com.au with your Order number, delivery address, and reference number from the shipping company service team so we can help.
We will work with the courier to resolve the issue; however, resolution timeframes may vary.
9. Authority to Leave (ATL)
If you select or request Authority to Leave:
- The parcel may be left unattended at your address
- TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive is not responsible for lost or stolen parcels after delivery has been confirmed
10. International Shipping (if applicable)
- International shipping may be available on selected items
- Delivery timeframes vary by country
- Customers are responsible for any customs duties, taxes, or import fees
11. Contact Us
If you have any questions about shipping, please contact us:
Email: sales@trackready4x4.com.au
Business Name: TrackReady Automotive Group Pty Ltd t/a TrackReady Automotive
Important Notice
Delivery timeframes are estimates only and are not guaranteed. By placing an order, you acknowledge and accept the terms outlined in this Shipping Policy.